Privacy & Security

Privacy Policy
We are committed to protecting and respecting your privacy. If you place an order, you will have given us your name, email address, home and delivery address and phone numbers. This information is the only way we can process your order, and be able to notify you of your order’s status. We do not receive any of your debit/credit card details as this is done through PayPal.
We will not bombard you with endless emails that you do not want. We will offer you what we believe and hope to be beneficial and a useful service. If, however, you do not want to be contacted let us know and we will remove you from our mailing list.

We do not exchange, sell or otherwise give away your email address to other companies without your expressed permission.

Who else sees your information?
We may have to disclose your contact/delivery information to product/service suppliers to complete your order, these may include Royal Mail and our courier. Third parties, such as these, are not allowed to use this information for any purpose other than to complete your order. They may not disclose this information to others, nor may they use it for any marketing purposes.

When you give us your personal information you consent to this disclosure and allow us to make our service available to you.

Your Consent
By using our web site you consent to us using the personal information you have given us and our trusted partners, as outlined in this Privacy Policy.

Security
Security is a major concern of customers who want to purchase online and it is a concern which Tinsmiths takes extremely seriously. We have put in place a system that is much safer than giving your credit card details over the telephone or paying for a meal in a restaurant, PayPal is the company that processes our customer credit card payments.

Cookies
Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

What is in a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.
We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future. We do this to [describe why cookies are used in Clivework].

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names stored under www.clivework.com, clivework.com and jigoshop.com (these manage the shop components of www.clivework.com).
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

What to do if you don’t want cookies to be set
Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests, please note that Clivework doesn’t do this. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website. To find out more about managing cookies go to www.aboutcookies.org.