Description of goods
Visual representations and descriptions on the web page are as accurate as possible, Colour Variations are unavoidable between production batches. We cannot guarantee current production will match previous orders or original samples. Colours, prints and designs may vary between each product, where colour match is critical please ask for a batch cutting. We recommend that you order swatches, which are free of charge for up to three; for up to six the cost is £3.00. Please beware that cut lengths of fabrics are not returnable.
All prices shown are in UK pounds and include UK VAT. We are pleased to offer delivery of online orders to anywhere in the UK and to many countries worldwide. Products sent by post are charged at current Royal Mail second class parcel rate rates and are subject to change. You will be notified as to the total cost (including post and packaging) of mainland UK deliveries when making your transaction.
We reserve the right to alter prices at any time. It may be necessary to change prices either up or down, from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.
We may make a mistake in the product description or pricing and need to amend the order. We will inform you of any changes and you may cancel the order and Clivework will refund any money you have paid to us in relation to this order.
Making a Purchase
All goods are sold subject to availability. All online payments are processed by Pay Pal, which accepts credit and debit card in addition to PayPal accounts. When your order is placed at our website, credit card information is managed entirely by PayPal, Clivework does not store any of your credit card details on the site. Clivework also accepts cheques or payment directly to our bank account. If this is the preferred method of payment, please send your order via email to firstname.lastname@example.org and we can take it from there. Send cheques with your order made out to Clivework, through the post to Clivework, Unit 3B Westpoint, 39-40 Warple Way, LONDON W3 0RG.
No orders will be sent until the cheque/payment has cleared.
Please note the minimum fabric order size is one metre with increments of 50 cm, which can be entered in the drop-down dialogue box (e.g. 1.5 is 150cm).
Receiving your order
All postage and Packaging rates are based on Royal Mail rates in Great Britain and are subject to change. Special delivery can be arranged if required. To ensure that fabric orders over 8m arrive uncreased and in good condition they will always be put on a roll; this means that they automatically fall into the higher charge band for delivery. EU and International delivery times are made during standard business hours, which vary from country to country. Please note that delivery costs to the Channel Isles, The Isle of Man, Scottish Highlands and Islands are not included our rates for the UK and will be advised by e-mail or phone call at time of order.
Duties and Import tax
All non UK purchasers are responsible for any duties and/ or taxes incurred at the point of entry into the destination country.
To our knowledge Clivework will never dispatch damaged or faulty goods. Should you receive goods that have been damaged in transit please deal with the carrier where ever possible. Retain all relevant information and never sign for a damaged package, unless you clearly state on the delivery note the state it has reached you in. Please email email@example.com regarding any damaged goods immediately.
Refunds and Exchanges
Returns fall into one of two categories:
1. Damaged or Faulty Goods
We ask that you check your parcels contents carefully on arrival and let us know of any damage or shortages within 48 hours – either via email firstname.lastname@example.org or call 020 8144 8300. Clivework reserves the right not to refund or replace items/orders not checked within 48 hours and later found to be damaged or incomplete.
2. Unsuitable Goods
If your Clivework purchase was unsuitable please follow the instructions below:
To receive a refund you must return the goods within 28 days of receipt of the order.
Please note that your original delivery charges will not be refunded. All goods returned must be in a perfect and saleable condition with the original product packaging and instructions where appropriate.
If the goods do not reach us in a perfect and saleable condition and in their original packaging, then your right to a full refund may be affected. We reserve the right to charge a restocking fee of 20% if returned.
Please note that your right to return products does NOT apply cut lengths of fabric – faulty fabric can be returned but fabric should be checked prior to cutting, if fabric has been cut by you (or your agent) it cannot be returned even if faulty.
Goods must be returned with covering letter describing the the reason for the return and a copy of order confirmation email to the address below:
Clivework, Unit 3B Westpoint, 39-40 Warple Way, LONDON W3 0RG
When returning by post, the parcel and its contents are your responsibility until they reach us. The cost of returning the goods is at your expense. This does not affect your statutory rights. We recommend using registered post and retaining the proof of postage as we may require signed proof of delivery. Clivework is not responsible for returned goods being lost or damaged in transit.
If you wish to exercise this right prior to dispatch of goods please email email@example.com or telephone us on 020 8144 8300. If your order has already been dispatched please follow our returns information.
Please note your right to cancel or return products does not apply cut lengths of fabric which can only be returned or exchanged if faulty. Once it has been cut we will have to charge you for the fabric.
This policy does not affect your statutory rights.
Any use of this website, its images or content, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without written permission of Clivework a trading name of Patrick and Lucy McVeigh.